Customer Service

To place an Order

By email: From the website www.kidsflysafe.com click on a green Buy CARES Now! button (located on every page) or choose Buy Now from the menu, place your order, and proceed to Checkout.

By Phone: Call toll free 1-800-299-6249. Our phone lines are staffed Monday-Friday, 9 am – 5 pm eastern time. If we are closed, leave a voice message and a customer representative will contact you by the next business day.

Online Security

Shopping online with us is very secure.

The Kids Fly Safe Online Store goes to great lengths to protect the confidentiality and integrity of any personal information you share with us over the Internet.

The Kids Fly Safe Online Store treats personal data such as credit card information as critical assets that must be guarded at all times against loss and unauthorized access. To ensure the security of credit card and personal information, this Web site employs industry-standard security methods, including the Secure Socket Layers (SSL) protocol for the encryption of transmitted data. For your security, we do not maintain any credit card information on file.

If you have any questions about our Web security procedures, please email help@mssfulfillment.com.

Shipping:

Please note all service is based on business days with weekends and holidays excluded. We offer the following levels of service in the U.S.:

  • Standard (2-8 day) Service – U.S.
  • 3-Day Service – U.S.
  • 2-Day Service – U.S.
  • 1-Day Service – U.S.

The rates that apply to the “ship to” address will be indicated next to each level of service.

Payment:

Enter your credit card number  3 or 4 digit verification code on the front or back of the card. If you need help finding the security code, click on the “What is this?” button next to the Verification Code box.

Submit Your Order:

Click on the “Place Order” button. You will receive an order confirmation via email within an hour of receipt of your order. We will also email a shipment confirmation to you once your order has shipped from our warehouse.

Can I Order by Phone?

Yes. Call us at 1-800-299-6249.

Can my order be shipped outside of North America?

Yes, CARES can be ordered from outside the U.S. and shipped internationally.

It may be more cost effective to order from one of our International Dealers as you will be responsible for all import taxes and fees.  Please check our website for an International Dealer near you.

What if I am having trouble placing my order on line?

Don’t hesitate to call our customer service department at 1-800-299-6249 – we will be happy to take your order over the phone or assist you in placing your order online. If it is after hours you may email Sales@KidsFlySafe.com. Please include your name, phone number, address, and a customer representative will call you back to you place the order.

What is your return Policy?

Returns within 30 days of delivery of your CARES are accepted for a full refund, excluding shipping. A description of the reason for the return is required. Please call Customer Service, 1-800-299-6249, for a return authorization. Please note: returns are only accepted if purchased from Kids Fly Safe. If you purchased the item from another online retailer you will need to return the item to the store from which it was purchased.